Effective Date: 12-01-2024
At Rigid Deck Company, LLC (“we,” “our,” or “us”), customer satisfaction is our top priority. We strive to provide high-quality deck materials and exceptional deck construction services. This Return and Refund Policy outlines the terms under which returns, exchanges, and refunds may be processed for deck materials and construction services purchased from us. Please read this policy carefully.
Return Policy for Deck Materials
Once Materials are Loaded on Shipping Vehicle
Once materials are loaded on the shipping vehicle they are no longer eligible for return or refund.
Once Materials are Shipped
Once materials are shipped they are no longer eligible for return or refund.
Once Materials are Delivered
Once materials are delivered they are no longer eligible for return or refund.
Refund Policy for Deck Materials
1. Refund Processing
Refunds for returned materials will be processed as follows:
- Approved refunds will be issued to the original payment method within 10 business days.
- A restocking fee of 15% may be deducted from the refund amount unless the return is due to an error on our part.
2. Defective or Damaged Items
If you receive defective or damaged materials:
- Notify us within 2 days of delivery.
- Provide photos and a description of the issue.
- We will replace the materials.
Refund Policy for Deck Construction Services
1. Deposits and Payments
- Deposits paid for deck construction services are non-refundable unless the project is canceled by Rigid Deck Company, LLC.
- Payments made prior to the start of construction are partially refundable only if the cancellation request is received at least 14 days before the scheduled start date. Refunds will NOT be issued for materials cost if materials were loaded, were shipped, or were delivered.
2. Issues with Construction Services
If you are dissatisfied with the completed deck construction:
- Notify us in writing within 14 days of project completion.
- We will assess the issue and, if deemed valid, offer a resolution, which may include repairs or partial refunds at our discretion.
Exchanges
Exchanges for deck materials are allowed under the same conditions as returns. The customer is responsible for any price difference and shipping costs associated with the exchange.
Cancellations
1. Material Orders
- Orders for deck materials can be canceled prior to loading. Once loaded on shipping truck, the order cannot be cancelled.
2. Construction Services
- Cancellations must be requested at least 14 days before the scheduled start date to qualify for a partial refund of prepayments (excluding deposits).
Contact Us
If you have any questions or concerns about this Return and Refund Policy, please contact us:
Rigid Deck Company, LLC
Email: hello @ rigiddecks.com
Phone: 636-585-0125